Blemain Finance, a specialist lender focusing on secured loans, was a significant seller of Payment Protection Insurance (PPI) alongside their loan products. Many customers have since successfully claimed compensation for mis-sold PPI policies associated with Blemain Finance loans.
PPI was designed to cover loan repayments in the event of unemployment, sickness, or accident. However, Blemain Finance, like many other lenders, often failed to properly assess whether customers needed or were even eligible for the cover. Sales practices frequently prioritized profit over customer suitability.
Common mis-selling tactics employed by Blemain Finance included:
- Failing to adequately explain the policy: Customers were not always given clear and concise information about the terms, conditions, limitations, and exclusions of the PPI policy.
- Pressure selling: Sales staff sometimes pressured customers into taking out PPI, implying that it was required to secure the loan or that it would increase their chances of approval.
- Automatic inclusion: PPI was often automatically added to the loan without explicitly informing the customer or giving them the option to decline.
- Lack of affordability assessment: The lender failed to assess whether the customer could afford the PPI premiums in addition to the loan repayments.
- Ineligibility: PPI was sold to customers who were ineligible for the cover due to their employment status (e.g., self-employed, retired), pre-existing medical conditions, or age.
- Commission bias: High commission rates incentivized sales staff to prioritize selling PPI, regardless of the customer’s needs.
Many Blemain Finance customers were unaware they were even paying for PPI, or they were misled about its true cost. The premiums significantly increased the overall cost of the loan, and in many cases, the cover proved to be worthless.
The PPI scandal, which engulfed the UK financial industry, led to a massive wave of claims. Customers who believed they were mis-sold PPI by Blemain Finance were entitled to claim back the premiums they paid, plus interest. The Financial Conduct Authority (FCA) set a deadline for PPI claims in August 2019.
While the official deadline has passed, there are still limited circumstances in which a claim may be possible. For example, if new evidence comes to light suggesting unfair treatment that was not previously known, a complaint might still be considered. However, such cases are rare and require strong justification.
Customers who took out loans with Blemain Finance should carefully review their loan documentation to determine if they were sold PPI. Even if the deadline has passed, understanding the details of the policy and the potential for mis-selling is essential.