If your BV Financeira boleto has expired, obtaining a “segunda via” (second copy) is a straightforward process. BV Financeira, like most financial institutions in Brazil, offers several convenient options for retrieving a new, updated boleto.
Online Access: Your Easiest Option
The easiest and quickest way to get your “segunda via” is usually through the BV Financeira website. Look for a section specifically dedicated to “boletos,” “segunda via de boleto,” or customer service. You’ll likely need your CPF (Cadastro de Pessoas Físicas – Brazilian individual taxpayer registry identification) or CNPJ (Cadastro Nacional da Pessoa Jurídica – Brazilian corporate taxpayer registry identification), along with your loan or contract number (número do contrato). Once you enter this information, the system should generate a new boleto with an updated due date and any applicable interest or penalties for the delay.
Make sure you are on the official BV Financeira website. Double-check the URL to avoid phishing scams. Look for the padlock icon in your browser’s address bar, indicating a secure connection (HTTPS).
BV Financeira App: Convenience in Your Hand
If you have the BV Financeira mobile app installed on your smartphone or tablet, accessing your “segunda via” can be even simpler. Log in using your usual credentials, navigate to the relevant section (often labeled “Boletos,” “Pagamentos,” or something similar), and locate the expired boleto. The app should provide an option to generate a new one with updated information.
Telephone Support: Speak to a Representative
If you’re having trouble accessing the online platforms or prefer personal assistance, you can contact BV Financeira’s customer service by phone. Find the relevant phone number on the BV Financeira website or your original loan documentation. Be prepared to provide your CPF/CNPJ and contract number to the representative. They can guide you through the process of obtaining a new boleto, and may even be able to email or send it to you directly.
Automatic Updates: DDA (Débito Direto Autorizado)
Consider enrolling in DDA (Débito Direto Autorizado), which is direct debit authorization, if you frequently forget to pay your boletos on time. With DDA, your boletos will be automatically presented in your online banking portal, allowing you to review and authorize payment electronically, eliminating the need for physical boletos and minimizing the risk of late fees.
Important Considerations: Interest and Penalties
Remember that when a boleto expires, interest and penalties may be added to the original amount owed. The updated boleto will reflect these additional charges. Make sure to review the new amount carefully before making the payment. Pay the “segunda via” promptly to avoid further penalties and maintain a good credit standing.
If you encounter any difficulties during the “segunda via” process or have questions about the updated amount, don’t hesitate to contact BV Financeira’s customer service for clarification and assistance.